FAQs

  • 1 E Wacker Drive is situated in the heart of Chicago’s Loop, a vibrant and bustling district renowned for its blend of business, culture, and riverfront charm

  • On-site parking is available in our valet garage, accessible through the alley (Haddock Pl.) at 215 N. State St. or the alley (E. Haddock Pl.) at 212 N. Wabash Ave. Weekend parking is available upon request with a minimum of 14 days' notice.

  • Our spaces are located on Floors 2 and 41 at One East Wacker. Enter through the Wacker Dr. or State St. lobbies and check in with security, who will grant you and your guests access through the elevator bay turnstiles. To reach the Sky Lounge, take the elevator to Floor 39, then transfer to the exclusive Sky Lounge elevator up to Floor 41.

  • 8:00 AM - 6:00 PM, Monday through Friday. For weekend bookings, please coordinate with the Meetings & Events Manager.

  • All licensed vendors must provide a valid Certificate of Insurance (COI) that meets our building standards. For more details, please contact Logan, the Meetings & Events Manager, to review the building requirements and arrange freight elevator access.

  • Yes, outside catering is allowed from licensed vendors or store-bought items. Homemade goods are not permitted. Vendors using our loading dock and freight elevator require a valid Certificate of Insurance (COI).

  • Payments are processed electronically via an online invoice sent through Stripe. We accept all major credit cards and Cash App. To secure your booking, a 50% deposit is required at the time of reservation. The remaining balance must be paid at least three (3) business days before your event.

  • Deposits are non-refundable if canceled less than 15 days before the event date. To avoid penalties, cancellations must be made at least one week before the event. 

    If canceled within one week, you will be charged for: (1) the full room rental fee and (2) any applicable after-hours facility fees. Additionally, you will be responsible for any approved expenses incurred by our team for event planning, regardless of the notice period.